Terms and Conditions for Services and Cancellation

The terms below govern the ordering and delivery of services between the service provider and the customer, covering the services listed on the website https://xelvarionre.digital (車聚).

1. Particulars of the Service Provider

• Name: 車聚
• Address: Frunze Street 39735700 Khujand Tajikistan
• Email: [email protected]

2. Scope of These Terms

These terms apply to the services listed on the website. They bind the customer whether the customer is a consumer or a business. Contracts are concluded electronically, and their content is set out in the order and the confirmation email.

3. Service Content and Charges

The content, form and charges (where stated) of each service are shown on that service's page. Where no charge is stated, the service provider will quote separately. Charges are in the currency shown on the page or in the quotation. If a price displayed on the website is manifestly erroneous, the service provider will notify the customer before confirming the order, and the customer may then choose whether to proceed at the correct price.

4. Ordering Procedure

1. After indicating an intention to order on a service page, the customer may submit an application through the enquiry form.
2. Before submitting the form, the customer may amend the information entered; if correction is needed after submission, the customer may request it by email.
3. The service provider will confirm receipt of the order or enquiry by email as soon as practicable.
4. The contract is formed when the customer accepts the service provider's quotation sent by email.

5. Payment and Delivery of Services

Where an order is placed by quotation, the method and deadline of payment are as stated in the quotation. The service provider will deliver the services in the form described on the website or in the accepted quotation, with reasonable care and skill, and will issue invoices. This arrangement also complies with the Supply of Services (Implied Terms) Ordinance (Cap. 457) of the Laws of Hong Kong (香港法例第457章《服務提供（隱含條款）條例》). If services cannot be delivered for reasons beyond the service provider's control, the service provider will notify the customer as soon as possible and fix a new delivery date.

6. Consumer Right to Cancel

• Before the service begins, the customer may cancel at any time by informing the service provider by email at [email protected].
• After the service has begun, the customer may still cancel, but must pay for the part already provided and for the expenses the service provider has actually incurred.
• The service provider will refund sums received by the original method of payment, after deducting the charge for the part provided and actual expenses (where applicable).

The above arrangements do not diminish any rights the consumer holds under Hong Kong law, including the Trade Descriptions Ordinance (Cap. 362) (《商品說明條例》，第362章).

7. Complaints and Dispute Handling

The customer may lodge a complaint by email at [email protected], or by post to the service provider's address, The service provider will acknowledge receipt of the complaint and respond in writing within a reasonable period.

If the matter cannot be resolved through negotiation, the consumer may consult the Consumer Council (消費者委員會) (www.consumer.org.hk), or seek resolution from the courts of Hong Kong (香港法院).

8. Other Matters

These terms are governed by the laws of the Hong Kong Special Administrative Region (香港特別行政區). Future amendments to these terms do not affect contracts already formed. For how personal data is handled, see the Privacy Policy. Last updated: 10 November 2026